Narrative Flow Of The Current System

Narrative Flow of the Current System GO Computers cave ins at 800 AM until 730 PM and is open from Monday to Sunday. The persons that ar involved in the company are the Manager, Technicians and the Cashier. The Manager is responsible for(p) for the overall operation of the business. He is responsible for overseeing and supervising the companys activities and employees. He hires, caravan and evaluate red-hot employees. He drives the work of employees in order to notes in ones chips the business efficiently and turn a large clams. And specializes in marketing, universe relations and gross revenue.The Manager checks the Daily gross sales Report kept by the Cashier to keep track Of the mathematical yields sold in a grumpy time. The Technician installs hardware and software systems, maintain and limit equipments, troubleshoot various computer or laptop issues and offer technical support on-site, setup PCs for home users or fix guests faulty equipments and prepare the cost estimates for repair or spick-and-span installations. The technician is responsible in opening the shop and should be make at all times in order to attend to customers entering to startle their equipments checked or repaired.The Cashier provides the last-desk customer service by taking payments from customers in exchange of goods or services. The break accept and processes specie, exchanges and managing the cash drawer. The cashier is also responsible in registering harvest-homes in the schedule and in devising and encoding the customers receiving curve. And before the closing time, the cashier is the one who makes the Daily Sales Report. The companys workplace is divided into 2. One is the technicians repair area where all repair equipments use are found and increase testing, preparing, assembling and troubleshooting takes place.Second is the cashiers work desk, it is where cash related topics occur like exchanging, purchasing and also in fashioning the daily sales rep ort for the profit acquired by the company on the stipulate date. In result registration, the cashier opens the file document named GO Computers Inventory employ Microsoft excel then encode the products brand name, modelling and beat and retail expenditure basing in each products respective category. afterward encoding and finalizing the product registration, the cashier eaves the document in a specified location on the computer.For product purchase, the technician checks the building block or product and presents it to the customer to make sure that the item is working properly before going away the establishments premises. And makes sure that all parts included for the product to be purchased are organized and tested. On services, for customers who entered for their gadgets or equipment to be repaired by the technician they are granted estimated time and cost of the repair after the checkup. If the customer agrees and go with the repair, the unit exit be achieved use a r eceiving shimmy.The receiving slip is an already printed set to receive items of customers for repair. The slip has the customers name, address and contact number, date of receive, number of the slip for the unit received, specifications of the unit in order to easily locate and make sure of the protection of the customers item and for organization, problem description, price and customers signature. The technician writes down using a ball pen the present date, specifications of the item with its corresponding sequential numbers, description of the units problem and price stipulation. Then the slip is handed to the customer to fill up the call for knowledge.There are twain papers apply as receiving slips, one is issued for the customer the Other is for the company. The technician uses carbon paper in between both paper in writing down the needed maintaination. Once the repair is successful, the technician burn tests the unit for the next few long time to make sure the prod uct is working properly. The customer willing be contacted by the technician to inform if the repair was successful or not. If successful, the customer will be directed to the cashier for the receipt and moment of the service rendered. In customer payments, the company use BIRR (Bureau of Internal Revenue) cash invoice.The cash in voice is a small piece of paper used as receipt and is assumption to customers. Its format has the brand and name of product, quantity or the number of units, name of customer, and date of the specified time, and price of product and a blank space for cashiers signature. In encoding, the cashier writes down using a ball pen filling up all the information needed and is handed to the customer as proof that they purchased the item. And as for product warranty, the company provides a specified format to be used and given for the customer. It is called warranty slip.The warranty vary upon the category and price of the product or service. For purchased laptop or a computer set the warranty given is one year. For computer and laptop parts and accessories the warranty given is common chord months. And for items with price tags ranging below five hundred pesos are given dickens weeks of warranty. The warranty slip issued format has customers name, date, brand and name of product, products specification and nonparallel number, quantity of product, detail price, price discounted, total price, signature of the cashier whom prompt the slip, approval signature of the technician or the manager and signature of the customer.The slip is encoded by the cashier in the computer with a file format of Microsoft excel. later filling up the required information the cashier prints out two warranty slip to be signed by the cashier, by the technician or manager present and the customer. Product exchange, the product bought by the customer will be checked by the technician. And the receipt together with the warranty slip given should be resented to the c ashier in order to validate the complaint.If the product was found defective, it could either be replaced if there are available products or it would be sent back to the products repair center to determine whether the product can be granted its warranty. And if not the product will be returned back to the customer. This privilege is available for laptops purchased only. Another option, is replacement for a sensitive product as long as they are Of the same price and the warranty cover stated in the warranty slip is not void.For placement of product, the cashier takes the warranty and receipt of the customer and replaces it with a new receipt and warranty slip for the replaced item. But the warranty of the new product is still the same as the time when the defective unit was purchased. The inventory is divided into categories. One is name of product, retail price, quantity and date. In alter the inventory the cashier opens the file GO Computers Inventory which is in a Microsoft exce l format. Then one by one adjusts the cells to add, edit and cancel products. Encode number of units sold in a day in every cell.After finalizing, the cashiers saves the file document. And before closing, the cashier writes down the Daily sales report using a ball pen. The sales report has the present date, total profit from yesterdays report, income from services, accessories and down payment of customers, salaries and other expenses and the total profit get for the day. In the sales report the cashier encodes the profit earned in the present day, salaries expenses, and the available cash. Then calls the manager after tallying to inform of the profit earned. After, then at 730 the technician closes the shop.